Customer Relationship Management (CRM) software is very important for the management of customers’ interactions, sales, marketing, and support services. It’s always important to have a big number of CRM options but choosing the right one for your company is not a trifle. In Bangalore, competition increases and hence several solutions of CRM are suitable for a variety of technologies, industries and sizes of businesses. Below is the list of the best 10 CRM Software Bangalore Recommendations 2024 that are used for business.
What Is CRM? How It Is Beneficial for the Business?
CRM or Customer Relationship Management is a really important part of business growth and advancements. To make Customer Relationship Management much easier for businesses many tools and services have been introduced. Software for customer relationship management improves customized services, improves process steps, and improves company productivity by organizing client information, interactions, and past purchases in a single platform.
10 CRM Software Bangalore Recommendations 2024
1. Zoho CRM
Zoho CRM is currently among the top three CRM solutions used globally and in Bangalore. Primarily it is aimed at businesses of all sizes, and its specifications include automation, analytics, and artificial intelligence. Moreover, Zoho CRM provides organizations the opportunity to address all their customers’ relations including sales, marketing, and customer support services in one place.
Key Features
- Communication methods may include, but are not limited to email, telephone, live chat, social media or interaction.
- Highly efficient lead generation, and follow-ups on the identified potential customers.
- Artificial intelligence technology for analytics and the consequent insights for effective decision-making.
- Business models that distinguish prices according to the stage of business growth.
Zoho’s headquarters are located in Chennai, making it accessible to businesses in Bangalore. With localized customer service and support.
2. Freshsales (Freshworks CRM)
Another famous Indian IT company is Freshworks which provides Freshsales CRM or, as of recently, Freshworks CRM which is designed specifically for salespeople to use. It leverages artificial intelligence to rank leads, manage the necessary processes, and supply insights into sales.
Key Features
- Lead scoring and sales automation through Artificial intelligence.
- Pipeline management, and business activity indicators with visualization in the form of linear diagrams.
- Third-party tools, marketing automation, and email marketing integration.
- Intuitive user-friendly, and readily suitable for Small medium-sized enterprises (SMEs).
Headquartered in Chennai, Freshworks has a strong presence in Bangalore and provides seamless customer support to businesses.
3. Salesforce
However, Salesforce is the largest provider of CRM solutions which consists of a flexible and highly effective system capable of addressing various needs of organizations. It can be used principally for industries and can also be adapted for use in businesses of the small, and medium-sized variety.
Key Features
- Sales, marketing and CRM are all integrated cloud-based platforms with a powerful set of tools.
- High flexibility and availability of additional and deep integration opportunities.
- Einstein analytics application for customer information and business predictions.
- Fully extensible with a limitless array of available third-party services.
Salesforce’s presence in Bangalore ensures that local businesses can benefit from expert consultation, customization, and support.
4. LeadSquared
The company we’re going to focus on for our Research & Analysis is LeadSquared which is a CRM Tool based out of Bangalore, INDIA and the company is widely renowned for its lead management as well as its marketing automation suite. It has applications in education, healthcare, and financial services, among others, and will be particularly valuable to firms that are interested in creating a more efficient customer acquisition and lead capture experience.
Key Features
- Lead generation and qualifying through the use of automated workflow.
- This type of marketing can be integrated easily with other marketing channels.
- A live tracking tool of lead activity with reporting.
- CRM applications are specific to industries (education, health care, etc.).
However, LeadSquared’s local presence makes it a preferred choice for many Bangalore businesses, providing them with the advantage of region-specific support.
5. Kapture CRM
The Kapture CRM solution developed by Kapture Systems which is located in Bangalore aims at providing easy-to-use solutions that will increase the efficiency of sales and customer support teams. Furthermore, Its omnichannel feature enables businesses to communicate with customers on social media, email and through chat.
Key Features
- These include omnichannel customer support experience and ticketing for all types of interactions.
- Conduct detailed reporting and analytics on the working of the organization.
- Business process-driven workflows that can be managed based on the specific business processes of each company.
- SFA targeted at selling and communication with customer service departments.
Kapture CRM is ideal for businesses seeking local expertise and customer-centric solutions in Bangalore.
6. HubSpot CRM
I can say that HubSpot CRM is perfect for small and developing organizations. Additionally, This offers an entirely free service with many options to assist companies in handling their interaction with customers, sales, and marketing strategies. Besides, in terms of user-friendliness and connectivity, it is right for companies that are looking to automate their processes but are not in the position to spend too much.
Key Features
- 70% off on basic CRM with add-ons available.
- Elegant sales, marketing and service management solution.
- Connections with most used sites such as Google, Slack, etc.
- Reporting and analytics to monitor the overall performance of the organisation.
HubSpot CRM’s popularity in Bangalore is growing as it offers affordable solutions that cater to businesses of all sizes.
7. Talisma CRM
Talisma CRM, based in Bangalore is a customer experience management (CEM) solutions provider that provides tools that can help optimize customer engagement across various touch points. In addition, License partners of Talisma include education, financial services and retail verticals are its speciality.
Key Features
- Email, live chat, social media, SMS.
- ISM3 customized solutions covering selling, communicating, and building relationships with customers.
- Real-time interactive monitoring and feedback.
- Education tools, financial and retail tools.
Talisma’s local expertise makes it a top choice for Bangalore businesses that need industry-specific CRM solutions.
8. Creatio
Creatio is a low-code customer relationship management solution for businesses It allows for easy automation ofallows for easy automation, and service processesketing, and service processes without much coding knowledge. Essentially, it is suitable for businesses that want to adapt their CRM but don’t wish to have too much code.
Key Features
- Quick customization with an extensible low-code platform.
- AI ERA: Selling and marketing automation.
- A single database of all the customers to ensure proper follow-up.
- Multiple channel cooperation solutions.
Creatio’s flexible platform is highly appealing to tech startups and enterprises in Bangalore, looking for customizable yet easy-to-use CRM solutions.
9. Pipedrive
Pipedrive is a CRM that is focused on sales processes, and this tool is famous for its easy-to-use visual interface. Furthermore, It offers all the basic functions needed by small and medium business companies to optimize their sales and is not very costly.
Key Features
- The selling system was partitioned into a visual sales pipeline, a simple drag-and-drop convenience.
- Repetition of several tasks that can be performed through automated workflow.
- Electronic mail and communication recording.
- This is true through sales forecasting and performance analysis
Pipedrive’s simplicity and efficiency make it a popular Chong for Bangalore’s SMEs and startups.
10. Agile CRM
Sales, marketing, and customer-support management are the specializations of Agile CRM as a comprehensive platform. However, It provides competitive features and costs considerably low making it important for small and medium enterprises in Bangalore.
Key Features
- Marketing systems, customer relationship management, and saless force automation tools.
- A particularly notable feature of Salesforce CRM is social account integration for smooth customers’ interactions.
- Skeins of data: built-in analytics and reporting tools (Table II lists examples of the built-in analytics and reporting tools).
- Offering a free plan for the small business size and reasonable prices.
Agile CRM’s wide range of features and affordability make it a strong contender for Bangalore-based businesses looking for a unified CRM solution.
Price Comparison Of 10 CRM Software Bangalore Recommendations 2024
For businesses to choose the best Customer Relationship Management Software, they need to choose it according to their budget. So, here is a price list of all the CRM Software mentioned above:
Here is a table for the CRM software and their pricing details:
| CRM Software | Price Range |
|---|---|
| Zoho CRM | ₹800 to ₹2,600 per user/month |
| Freshsales (Freshworks CRM) | ₹0 to ₹4,899 per user/month |
| Salesforce | +36% to +38% Sales Productivity |
| LeadSquared | ₹2,500 to ₹5,000 per user/month |
| Kapture CRM | $15.00 to $50.00 per user/month |
| HubSpot CRM | $0 to $12 per user/month |
| Talisma CRM | $0 to $60 per user/month |
| Creatio | $25 to $85 per user/month |
| Pipedrive | $12 to $79 per user/month |
| Agile CRM | $0 to $47.99 per user/month |
Conclusion
By the year 2024, Bangalore’s industries get to enjoy a myriad of 10 CRM software Bangalore recommendations 2024 and these include. However, Local players comprise LeadSquared and Kapture CRM, International players, Salesforce and Zoho CRM. That is why the selection of the proper CRM requires the evaluation of the company’s requirements, including the budget, further growth potential, and specifics of the industry. Furthermore, All these CRM platforms come with unique features to guarantee that every business regardless of size, will find a favourite solution to improve customer relationships and business growth.
(Disclaimer: The information that we have provided in this blog is from our research. It is for educational purposes only. We do not intend to promote any kind of software or service via this blog.)
Frequently Asked Questions
Ans- CRM software helps businesses manage customer relationships, sales, and support activities efficiently.
Ans- Zoho CRM and HubSpot CRM are great options for small businesses due to their affordability and ease of use.
Ans- Yes, most CRM systems like Salesforce and Freshsales integrate with tools like email, marketing, and accounting software.
Ans- Yes, platforms like Zoho CRM and Salesforce offer customizable workflows and features to fit specific business needs.
